Features
Everything Pulzo offers to automate your social media sales.
Sales Channels
Instagram DMs
Connect your Instagram Business account to receive and reply to direct messages automatically.
AI-Powered Bot
Automatic responses
The bot answers customer inquiries in natural language, 24 hours a day, 7 days a week.
Intent detection
Identifies whether the customer wants to buy, ask about a product, negotiate price, or needs help.
Product knowledge
The bot knows your entire catalog and can answer questions about prices, availability, variants and features.
Human escalation
When the conversation gets complex or the customer requests it, the bot escalates to the seller.
Customizable configuration
Choose from different personalities to define how the bot talks and sells.
Product Catalog
Full management
Create, edit and organize products with name, description, price and stock.
Variants
Support for variants like sizes, colors and models, each with its own price and stock.
Images
Upload multiple images per product variant so your customers can see what they're buying.
Categories
Organize products into hierarchical categories and subcategories for easy navigation.
Integrated Payments
Native MercadoPago
Direct integration with MercadoPago to generate automatic payment links.
Instant payments
The bot generates a payment link when the customer confirms the purchase. Cards, transfers, cash.
Payment tracking
Dashboard with payment history, statuses and amounts to keep everything under control.
Management & Dashboard
Real-time conversations
View and manage all WhatsApp and Instagram conversations in one place.
Internal notes
Add internal notes to conversations for team coordination.
Notifications
Receive real-time notifications for new messages, payments and escalations.
Security
Secure authentication
Login system with JWT tokens and protected sessions.
Roles and permissions
Define admin and seller roles with differentiated permissions.
Protected data
Each seller only sees their own conversations and data. Complete isolation.