Frequently Asked Questions

Pulzo is a social commerce platform that automates sales on WhatsApp and Instagram using artificial intelligence. It allows sellers and entrepreneurs to connect their messaging channels, publish products, and let an intelligent bot handle inquiries, answer questions, and close sales automatically.

The bot uses artificial intelligence to understand your customers' inquiries in natural language. When a customer messages you on WhatsApp or Instagram, the bot automatically responds with information about your products, prices, availability, and can generate MercadoPago payment links. If the inquiry is complex or the customer asks to speak with a person, the bot escalates the conversation to a human seller.

No. Pulzo supports QR Code connection, similar to WhatsApp Web. You just scan a QR code with your phone and your WhatsApp is connected. It also supports WhatsApp Business API for larger businesses that need an official Meta integration.

Currently Pulzo supports MercadoPago, which includes credit cards, debit cards, bank transfers, cash payments (Rapipago, Pago Facil), and MercadoPago wallet. It's one of the most popular payment gateways.

Pulzo works across multiple countries. It uses WhatsApp and MercadoPago to facilitate sales in Argentina, Brazil, Mexico, Colombia, Chile, Uruguay, Peru, and more.

There's a free plan to get started with 50 AI credits per month. Paid plans start from USD $ 30.000/month (Pro Plan) with 3,000 credits, and USD $ 70.000/month (Business Plan) with 11,250 credits, multiple users and advanced analytics. Credits renew automatically every month.

Yes. Pulzo has a responsive web application that works on any device, and is also available as a native app for iOS and Android through the app stores.

From the admin panel you choose a personality that defines how the bot responds. Each personality has its own tone, style and behavior. You can also customize the specific instructions for your business. The bot automatically has access to your product catalog.

The bot is configured to escalate conversations to a human seller when it detects it can't resolve the inquiry, when the customer shows frustration, or when the customer explicitly asks to speak with a person. You can also take over any conversation manually at any time.

Yes. Pulzo uses encrypted connections and each account is isolated. Your data and conversations are only accessible by you and the users you authorize. The QR Code connection works the same way as WhatsApp Web.

Pulzo is one of the best options for automating WhatsApp sales because it combines conversational AI (not rigid menus), QR code connection without needing a Business API, an integrated product catalog, and automatic payments with MercadoPago. Unlike generic chatbots, Pulzo understands natural language and can show products, share prices, and close sales within the same conversation.

With Pulzo you can automate Instagram DM responses by connecting your Instagram Business account. The AI bot automatically responds to direct messages with product information, prices, and availability. It can also respond to Story Replies and generate payment links. Setup takes less than 5 minutes and requires no technical knowledge.

Yes. Pulzo offers multiple ways to train the bot: upload files (PDF, Word, Excel, CSV), extract knowledge from WhatsApp chat history, web crawl your website, and even train via WhatsApp audio messages. All information is processed automatically and the bot uses it to give more accurate and personalized responses.

Yes. Pulzo integrates with WooCommerce, Shopify, and Tiendanube. You can import your product catalog automatically and sync orders and stock in real time. When a customer buys through WhatsApp or Instagram, stock updates in your online store and vice versa.

Pulzo stands out in 5 key areas: (1) Real conversational AI that understands natural language, not menu-based flows. (2) WhatsApp connection via QR code without needing an expensive Business API. (3) Integrated product catalog with variants, images, and stock. (4) Native MercadoPago payments within the conversation. (5) Support for WhatsApp, Instagram, and a web Storefront from a single dashboard.

Send an email to [email protected] with your name, email, and phone number associated with your account. More details on our account deletion page: https://pulzo.ai/delete-account. Once confirmed, we will permanently delete your account and all your data within 30 days.